| Ministry/Division |
: |
Ministry of Social Welfare |
| Agency |
: |
Department of Social Services(DSS)
|
| Procuring Entity Name |
: |
Project Director, Inclusive Services and Opportunities (ISO), Component 05: Socio-economic Development of the Host Community and FDMN through Capacity Enhancement Project |
| Procuring Entity Code |
: |
2931-224404000 |
| Procuring Entity District |
: |
Dhaka |
| Expression of Interest for Selection of |
: |
Consulting Firm (International) (Lump-Sump) |
| Title Of Service |
: |
Selection of an NGO for Monitoring, Evaluation and Operational Review (Spot Checks) for both Host Community and FDMN activities. |
| EOI Ref. No. |
: |
41.01.0000.124.07.029.2026-1208 |
| Date |
: |
14/10/2026 |
KEY INFORMATION
|
| Procurement Sub-Method |
: |
Quality and Cost Based Selection(QCBS) |
FUNDING INFORMATION
|
| Budget and Source of Funds |
: |
Development Budget Grant/Credit |
| Development Partners |
: |
International Development Association (IDA) |
PARTICULAR INFORMATION
|
| Project/Programme Name |
: |
Inclusive Services and Opportunities (ISO), Component 05: Socio-economic Development of the Host Community and FDMN through Capacity Enhancement Project |
| EOI Closing Date and Time |
: |
12/11/2026 1400 hours
|
| Publication Date |
: |
19/10/2026
|
INFORMATION FOR APPLICANT
|
| Brief Description of Assignment |
: |
The Government of Bangladesh is implementing the Inclusive Services and Opportunities for Host Communities and Displaced Rohingya Population (ISO) Project with World Bank financing. The Project Development Objective is to improve access to human capital services for vulnerable host communities and displaced Rohingya populations. Component 3, implemented by the Department of Social Services (DSS) under the Ministry of Social Welfare (MoSW), supports social care, child protection, and economic empowerment interventions for the Host Communities and Forcibly Displaced Myanmar Nationals (FDMN) in Chattogram Division. Under this assignment, DSS intends to conduct independent Monitoring, Evaluation, and Operational Reviews (Spot Checks) to assess whether child protection and economic empowerment interventions under the ISO Project are being implemented in accordance with approved guidelines / procedures and agreed protocols. The assignment will verify operational performance, beneficiary targeting, service delivery quality, use of systems among others and assess progress toward intended outputs and outcomes.
Purpose
The Monitoring, Evaluation and Operational Review (Spot Checks) will be conducted in a representative sample of locations where ISO Project interventions are being implemented for both Host Community (Chattogram Division) and FDMN populations (Camps in Cox’s Bazar and Bhasan Char). The assignment will cover both Child Protection and Economic Empowerment interventions. The NGO will be responsible for conducting independent monitoring, evaluation and operational reviews to assess operational performance, beneficiary targeting, use of digital systems, adequacy and capacity of human resources, quality of service delivery Relevant indicators will be drawn from the ISO Project Results Framework, as applicable. The assignment will be implemented over Eighteen (18) months.
Objectives
The objective of this assignment is to conduct independent Monitoring, Evaluation, and Operational Reviews (Spot Checks) to assess whether child protection and economic empowerment interventions under the ISO Project are being implemented in accordance with approved guidelines / procedures and agreed protocols. The assignment will verify operational performance, beneficiary targeting, service delivery quality, use of systems among others and assess progress toward intended outputs and outcomes.
The assignment will also involve an outcome evaluation of the social care and economic empowerment interventions in terms of beneficiary households’ progress across a set of relevant socio-economic / welfare indicators. Findings from the operational reviews and outcome evaluation would also need to be analyzed from a gender and social inclusion perspective, identifying any differential experiences or gaps affecting women and vulnerable groups, and will provide practical recommendations to support corrective actions and continuous improvement. |
| Experience, Resources and Delivery Capacity Required |
: |
The shortlisting criteria are:
The NGO shall meet the following minimum qualification and experience requirements:
- At least 10 years of relevant experience in monitoring, evaluation, operational reviews, or spot checks of large-scale development programs, preferably in Bangladesh or the region.
- Experience in applying participatory and verification-based approaches to beneficiary targeting and service delivery assessment.
- Strong understanding of social protection, livelihoods, poverty reduction, and community-based programs in Bangladesh and similar socio-economic contexts, including experience with government led programs and demonstrated experience with World Bank- or development partner-financed projects.
- Proven experience in designing and implementing digitally enabled quantitative and qualitative data collection (using CAPI devices configured with KOBO Toolbox, Survey CTO and other similar platforms etc.), including household surveys, focus group discussions, key informant interviews, and field observations.
- Demonstrated capacity to configure and deploy Bangla-language digital instruments using CAPI / mobile platforms, offline data capture in low-connectivity locations, and routine data quality checks such as back-checks and spot re-interviews.
- Capacity to maintain a secure database for storing, managing and analyzing all data collected under the assignment, with respondent-level unique identifiers and appropriate access, backup and confidentiality controls.
- Strong analytical, conceptual, and reporting capacity, with demonstrated ability to produce clear, evidence based, and actionable reports.
- Demonstrated capacity to analyze quantitative and qualitative data using standard analysis software (i.e., Stata, R, SPSS, Python etc.)
- Adequate organizational capacity to manage multi location field operations and deploy digitally equipped field teams across multiple districts and camps.
- Demonstrated experience in monitoring or evaluating child protection, social service workforce, case management, or gender-based violence prevention and response programs.
- Demonstrated experience of field data collection in humanitarian or fragility, conflict and violence settings, preferably in the Rohingya camps in Cox's Bazar and Bhasan Char or similar refugee contexts.
- Demonstrated commitment to safeguarding, with an established Code of Conduct and experience of implementing / adopting Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH) prevention and response protocols in field-based programs.
- The NGO shall also have documented data protection and confidentiality policies for personally identifiable and case-related data, including data relating to children and survivors.
NGOs should submit:
(i) NGOs should provide sufficient information demonstrating their qualifications and relevant experience, including a brief description of similar assignments, clients, implementation periods, contract values, and the NGO's role. Copies of contracts, completion certificates, and other supporting documents are required at this stage. CVs of individual experts are not required and will not be evaluated at the shortlisting stage.; and
(ii) The JV agreement or letter of intent to form a JV, if applicable.
|
| Other Details (if applicable) |
: |
NGOs may associate with other NGOs to enhance their qualifications and capacity and shall clearly indicate whether the association is in the form of a joint venture or a sub-consultancy. In the case of a joint venture, all members shall be jointly and severally liable for the entire contract, if selected. The qualifications and experience of the joint venture members will be assessed collectively, taking into account their respective roles. The qualifications and experience of proposed subconsultants will not be considered in the evaluation of expressions of interest for shortlisting.
The attention of interested NGOs is drawn to Section VII, paragraphs 7.3, 7.21 and 7.29 of the World Bank’s ‘Procurement Regulations for IPF Borrowers’, Fifth Edition, September 2023 (‘Procurement Regulations’), setting forth the World Bank’s policy on conflict of interest.
An NGO will be selected in accordance with the Quality and Cost Based Selection (QCBS) method set out in the Procurement Regulations.
Further information can be obtained at the address below during office hours, i.e. 0900 to 1600 hours. The detailed Terms of Reference (TOR) for the assignment can be downloaded from https://iso.dss.gov.bd website or can be obtained upon request from the address below either by e-mail or in person during the office hours (Local Time: 09:00 to 16:00 hours).
Expressions of interest must be delivered in a written form to the address below (in person, or by mail, or by e-mail- procurement.iso.dss.msw@gmail.com) by 12 November 2026 up to 1400 hours (UTC+ 6 hours).
The Procuring Entity (PE) reserves the right to accept or reject any or all EOIs without assigning any reason whatsoever.
|
| Association with foreign firms is |
: |
Encouraged |
| Eoi Detail Information |
|---|
| Ref No |
Phasing Of Services |
Location |
Start Date |
Completion Date |
| SD-16 |
Single Phase |
Chattagram Division |
February 2027 |
June 2028 |
|
PROCURING ENTITY DETAILS
|
| Name of Official Inviting EOI |
: |
Golam Mostofa |
| Designation of Official Inviting EOI |
: |
Project Director, Inclusive Services and Opportunities (ISO), Component-5: Socio-economic Development of the Host Community and FDMN through Capacity Enhancement Project. |
| Address of Official Inviting EOI |
: |
21/1 & 21/2 Bir Uttam A.N.M. Nuruzzaman Sarak, Shyamoli Square (9th Floor), Shyamoli, Dhaka-1207. |
| Contact details of Official Inviting EOI |
: |
Phone : +8802222243305, Fax : , Email : procurement.iso.dss.msw@gmail.com |
| The procuring entity reserves the right to accept or reject all tenders |
