| Ministry/Division |
: |
Ministry of Civil Aviation & Tourism |
| Agency |
: |
Biman Bangladesh Airlines Limited |
| Procuring Entity Name |
: |
Director Procurement & Logistic Support. |
| Procuring Entity Code |
: |
|
| Procuring Entity District |
: |
Dhaka |
| Expression of Interest for Selection of |
: |
Individual Consultant (National) (Time-Based) |
| Title Of Service |
: |
Selection of Individual Consultant |
| EOI Ref. No. |
: |
30.34.0000.012.048.20 |
| Date |
: |
31/12/2020 |
KEY INFORMATION
|
| Procurement Sub-Method |
: |
Selection of Individual Consultants (SIC) |
FUNDING INFORMATION
|
| Budget and Source of Funds |
: |
Own Funds Own Funds |
| Development Partners |
: |
|
PARTICULAR INFORMATION
|
| Project/Programme Name |
: |
Procurement of Consulting services for Establishing Passenger Service System (PSS), Departure Control System (DCS), |
| EOI Closing Date and Time |
: |
21/01/2021 05:00 PM
|
| Publication Date |
: |
07/01/2021
|
INFORMATION FOR APPLICANT
|
| Brief Description of Assignment |
: |
Biman Bangladesh Airlines is the flag carrier of Bangladesh and is in the business of air transportation of passengers, cargo and related activities, hereby invites prospective Solution Providers/ Consultants to indicate their interest in providing Passenger Service System (PSS), Departure Control System (DCS), Global Distribution System, e-Commerce, Loyalty and associated services for Biman Bangladesh Airlines.
To provide above mentioned services, a brief update on Biman Bangladesh Airlines and required services in brief from prospective vendors are as under. Services will be further defined or detailed out in Request for Proposal (RFP). Only shortlisted Applicants will get the opportunity to submit the proposal based on RFP.: AIRLINE FACTS & FIGURES:
CURRENT PSS & DCS PROVIDER SYSTEM:
Biman Bangladesh Airlines is currently hosted by SITA for Reservation, Inventory Management and Departure control system for Check-In Services.
CURRENT AIRLINE IN AGREEMENT WITH GDS:
? AMADEUS
? TRAVELPORT (1G & 1P)
? SABRE (1S & 1B)
SCOPE OF WORK:
Biman is seeking a Cloud based PSS solution with data storage and processing system should be elastic, where the Solution Provider takes on responsibility for delivering the services as defined in this document to inside and outside users for the Biman Bangladesh Airlines Ltd. Biman users include, but are not limited to the below services related to passengers booking, reservation agents, travel agents (accredited and non-accredited), tour operators and corporate customers, airport agents, third- party ground-handlers, staff, contractors, airline partners and GDS subscribers.
The consultancy services include- Passenger Service System (PSS), Departure Control System (DCS), Global Distribution Systems (GDS), E-Commerce, Loyalty and other associated services.
|
| Experience, Resources and Delivery Capacity Required |
: |
a) The Solution provider shall have minimum 10 (Ten) years’ experience in each of Passenger Service System (PSS), Departure Control System (DCS), Global Distribution System (GDS), E-Commerce, Loyalty and Associated services for aviation industry.
b) The Solution provider shall have minimum 25 including 05 (Five) full-service carrier experience who has been using all or part of the solution proposed in this REoI. List of the present customer Airlines with provided services, to be attached with the proposal.
c) The Solution provider shall have at least 03 (three) Commercial Airline’s PSS & DCS migration experience. |
| Other Details (if applicable) |
: |
Information required in this section will include a description of Solution Provider’s proposed migration milestones and timelines, activities, manpower and how Biman people involved in the project, etc. Capable to work with Technical Team of SITA (Existing Biman Host System.) for Data Migration and experience on Data Migration.
a. Timeline: The proposal should include a timeline and high-level milestones for the migration, using the date of signing the contract as starting point.
(Note: Biman prefers to cutover to the new PSS by 30th August 2021 from the signing of contract including testing).
b. Staffing: Specify the number of Biman personal required during the migration period, including the required competencies and knowledge.
c. Initial system loading: The Solution provider should outline the steps for preparing and loading the database: schedules, inventory, aircraft data, etc.
d. Data migration: Describe how current and historical data (PNRs, customer profiles, tickets, etc.) will be migrated from Biman’s current provider. Please indicate ability to work Biman’s formatted migration datasets.
e. Cutover support: Outline the usual level of support provided for a new airline customer migrating to bidder PSS (onsite or remote assistance, duration, etc.).
f. Post-cutover support: Describe Solution provider process for handling trouble reports on an ongoing basis, Help Desk set-up, etc.
g. Solution Provider has to describe how both current and historical data (PNRs, customer profiles, tickets, etc.) will be migrated from Biman’s current system to the new system.
|
| Association with foreign firms is |
: |
Not Applicable |
| Eoi Detail Information |
|---|
| Ref No |
Phasing Of Services |
Location |
Start Date |
Completion Date |
| 30.34.0000.012.048.20 |
N/A |
Dhaka |
31-12-2020 |
21-01-2021 |
|
PROCURING ENTITY DETAILS
|
| Name of Official Inviting EOI |
: |
Md. Shawkat Hossain |
| Designation of Official Inviting EOI |
: |
Biman Bangladesh Airlines. |
| Address of Official Inviting EOI |
: |
Head office. Balaka Bhavan. Kurmitola. Dhaka-1229.
Bangladesh |
| Contact details of Official Inviting EOI |
: |
Phone : 88-02- 8901350, Fax : , Email : |
| The procuring entity reserves the right to accept or reject all tenders |
